FAQs

The Resort

What are the check-in and check-out times?

Check-in starts at 3:00 PM, and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request, subject to availability.

Is Wi-Fi available at the resort?

Yes, we provide free high-speed Wi-Fi throughout the resort.

What types of accommodations are available?

We offer a variety of accommodations, from luxury villas to casitas all with ocean facing views and private terraces. Each unit is designed for absolute comfort, with modern amenities like: A/C, private bathroom with hot water shower, a small refrigerator, Italian coffee machine, and a safe for valuables. Find more information on our accommodations here.

Do you provide complimentary toiletries in the rooms?

The rooms are equipped with complimentary shampoo, conditioner, and soap.

Is the resort pet-friendly?

Unfortunately, we do allow guests to bring their own pets to the resort, but there are 5 dogs on the resort that can keep you company if you miss your furry friends.

What dining options are available?

Our resort features an on-site restaurant offering a variety of local and international dishes made from fresh, locally sourced ingredients. We offer an all-inclusive dining experience: A la carte breakfast & lunch, snacks, and a 3-course dinner.

Do you offer vegetarian, vegan, or gluten-free options?

Our menu includes delicious vegetarian, vegan, dairy free and gluten-free options. Please inform us at the time of booking for any dietary restrictions or preferences.

Can I arrange a private dining experience?

You can arrange a private dining experience when you book the whole island for you and your group.

Is there a swimming pool?

Yes, we have a stunning infinity pool with panoramic views and a beach-side pool overlooking the bay.

Does the resort offer spa services?

Absolutely! Our full-service spa provides a range of treatments, including relaxing massages, facials, and body therapies.

Are laundry services available?

We provide laundry services for our guests, $25 per load. Ironing can be requested, subject to approval.

What clothing should I bring with me when traveling to the resort?

Lightweight clothing is recommended due to Panama’s tropical climate. Breathable fabrics work best. Remember to pack swimwear, flip-flops & sandals, casual outfits, hats for sun protection, sunglasses, and anything else that you need for comfortability.

Is there bug spray and sunscreen available?

Even though they’re available at the resort for your use, we recommend packing your preferred bug spray and sunscreen lotions when visiting the resort.

Is there a designated area for yoga or meditation?

Yes. Our fully equipped Yoga Shala hosts sunrise and evening yoga practices for all levels of experience.

Are there restrictions on smoking at the resort?

Smoking is not permitted inside the rooms, to maintain cleanliness and ambiance. Outdoor areas like the private terrace on each of our rooms, or the outdoor restaurant area, smoking is allowed.

What measures are in place to ensure guest security and privacy?

All Selva Terra Resort staff will ensure guest security and privacy, and during night time, our security guard patrols the resort area to ensure complete peace of mind for our guests.

What kind of wildlife can guests expect to see around the resort?

Selva Terra Resort sits on the Boca Brava island, which is home to iguanas and lizards, various colourful butterfly species, howler monkeys, and over 200 species of birds – like hummingbirds, tropical kingbirds, toucans, parakeets, woodpeckers, oropendolas and many more.

Do you have allergy medicines?

If you are allergic we highly suggest you come prepared.

Can I bring my children?

Children under 12 years of age are not permitted on the Island due to their remoteness.

Getting Here

Do I have to get there by boat?

Yes, every stay is inclusive of airport transfers from David Airport. This includes ground transportation and a boat transfer.

Can I be dropped off or picked up by a friend’s boat?

Based on security and insurance regulations, only our boats can make use of our private dock. If you wish to visit with your own boat, we can offer you our marina services, you must communicate you will arrive in your boat so we are ready for your arrival.

Can a friend pick me up in their private boat to go adventure for the day and come back?

No, but we can drop you off at the Boca Chica dock.

Payments,

Cancellations

and Refunds

What payment methods are accepted at the resort?

We accept Visa, Mastercard, Cryptocurrency (UDSC/USDT and occasionaly ETH and BTC) Unfortunately we do not accept American Express (AMEX).

Do you provide refund if I have to leave the resort prior to my departure date?

No refunds. You can make use of the remaining credit and apply it to a future reservation.

What happens if I want to cancel my reservation?

You can cancel your reservation for any reason and you can make use of your credit within a 12-month period. You can also choose to transfer this credit to be used by another person.

Useful Info

in Panama

Do I need specific vaccinations to travel to Panama?

There are no required vaccinations for travelling to Panama.

How does gratuity work in Panama?

In Panama, gratuities are up to your satisfaction. It’s voluntary and it’s considered a reward for the good service you receive. 10%-15% of the total bill is the common gratuity in Panama.